Refund policy

Return & Refund Policy

Last Updated: October 1, 2026

Legal Entity: StampifyPro LLC
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Thank you for shopping with StampifyPro.

At StampifyPro, we take pride in creating personalized products made specifically for each customer. Because many of our products are customized using customer-provided logos, artwork, text, photographs, or other information, certain products are subject to special return and refund conditions.

Please review this policy carefully before placing your order.

StampifyPro is owned and operated by StampifyPro LLC.

1. Customized Products

Most StampifyPro products are personalized and made specifically according to the customer's submitted information, artwork, logo, photograph, text, or design.

Because customized products are created specifically for an individual order, they are generally not eligible for return or exchange simply because the customer changes their mind, no longer wants the product, or ordered the wrong size or design.

However, this does not affect any rights or remedies that may apply under applicable law, including situations involving defective, damaged, incorrect, or materially non-conforming products.

2. When You May Be Eligible for a Replacement or Refund

We will review and, where appropriate, provide a replacement, repair, or refund if:

  • You received a product different from what you ordered.
  • Your product arrived damaged.
  • Your product has a manufacturing defect.
  • The personalized product materially differs from the design or information submitted by you because of an error on our part.
  • The product is otherwise materially defective or does not conform to the order.

To help us resolve the issue quickly, please contact us within 48 hours of delivery whenever reasonably possible.

Your request should include:

  • Order number
  • Clear photographs of the product
  • Photographs of the shipping packaging, if applicable
  • A description of the problem
  • Any other information reasonably requested by our support team

We will review the information and determine the appropriate resolution.

3. Non-Returnable Customized Products

Unless otherwise required by applicable law, the following products are generally not eligible for return or exchange when they have been correctly produced according to the customer's order:

  • Custom Rubber Stamps
  • Custom Logo Stamps
  • Personalized Face or Photo Stamps
  • Custom Waterproof Stamps
  • Personalized Packaging Products
  • Personalized QR Stands
  • Products manufactured using customer-provided artwork or information

Products damaged after delivery through misuse, improper handling, unauthorized modification, or normal wear and tear are also generally not eligible for a refund or replacement.

4. Customer-Provided Information and Artwork

Customers are responsible for ensuring that all information submitted with an order is accurate.

This includes:

  • Names
  • Business names
  • Addresses
  • Telephone numbers
  • Email addresses
  • Website addresses
  • Logos
  • Artwork
  • Photographs
  • QR codes
  • Other personalized information

If a customer provides incorrect information and the product is manufactured correctly according to that information, the product may not be eligible for a refund or replacement.

Customers should carefully review all information before submitting an order.

5. Design Proofs and Approvals

If StampifyPro provides a design proof for customer approval before production, the customer is responsible for carefully reviewing and approving the proof.

Once a proof has been approved, StampifyPro is generally not responsible for errors that were visible in the approved proof, including:

  • Spelling mistakes
  • Incorrect names
  • Incorrect telephone numbers
  • Incorrect addresses
  • Incorrect website addresses
  • Incorrect artwork
  • Incorrect layout
  • Other customer-approved information

If the final product contains an error introduced by StampifyPro that differs materially from the approved proof, please contact us so that we can review the issue.

6. Minor Product Variations

Customized and handcrafted products may have minor variations in appearance or finish.

These may include:

  • Ink impression characteristics
  • Engraving or printing finish
  • Natural wood grain
  • Minor color variations
  • Minor placement tolerances
  • Acrylic appearance
  • Minor differences between product photographs and the physical product

Such minor variations are generally considered normal and do not, by themselves, constitute a manufacturing defect.

7. Order Cancellation

Customers may request cancellation of an order before production begins.

Because customized products may require materials, labor, and production resources specifically allocated to an individual order, cancellation may not be possible once production has started.

If you need to cancel an order, please contact us as soon as possible after placing the order.

If an order can no longer be cancelled because production has started, we will inform you accordingly.

8. Damaged Products

If your order arrives damaged, please contact us as soon as possible and, whenever reasonably possible, within 48 hours of delivery.

Please retain the original shipping packaging until the issue has been resolved.

We may request:

  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the shipping label
  • Order number
  • Tracking information

We may coordinate with the applicable carrier when investigating shipping damage.

If the product is determined to have been damaged during shipment, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.

9. Incorrect or Defective Products

If you receive an incorrect product or a product that has a manufacturing defect, please contact us with your order details and photographs of the issue.

After reviewing the claim, we may offer:

  • A replacement product;
  • A corrected product;
  • A refund; or
  • Another appropriate resolution.

The particular resolution may depend on the nature of the issue and whether the product can reasonably be replaced or corrected.

10. Lost or Delayed Shipments

If your order appears to be lost or significantly delayed in transit, please contact us with your order number and tracking information.

We will investigate the shipment with the applicable carrier where appropriate.

If we determine that an order has been lost and the order cannot reasonably be delivered, we will work with the customer to provide an appropriate resolution.

11. Shipping Delays

StampifyPro makes reasonable efforts to ship orders within the shipping timeframe stated on the website or at checkout.

Shipping estimates may vary depending on the product, customization requirements, destination, carrier, and other circumstances.

If we become unable to ship an order within the timeframe represented to the customer, we will provide appropriate notice and, where required by applicable law, offer the customer the applicable options to cancel the order and receive a prompt refund or consent to a reasonable shipping delay.

12. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect, incomplete, or outdated address was provided by the customer, additional shipping charges may apply if re-shipment is requested.

Where a shipment is returned to us because of an incorrect address, we will work with the customer to determine the available options.

Any refund, where applicable, may be adjusted for non-recoverable shipping or return costs, subject to applicable law.

13. Refused or Unclaimed Deliveries

If an order is refused, abandoned, or remains unclaimed by the customer, the customer may be responsible for applicable:

  • Original shipping costs
  • Return shipping costs
  • Customs duties
  • Import taxes
  • Brokerage or carrier charges
  • Other non-recoverable costs

Any refund will be handled in accordance with this policy and applicable law.

14. Customs Duties and Import Charges

For orders shipped outside the United States, the customer may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities or applicable carriers and are outside StampifyPro's control.

Customers are responsible for understanding and paying applicable import charges unless the checkout specifically states otherwise.

15. Refunds

If a refund is approved, we will generally issue the refund to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may vary depending on the payment processor, bank, card issuer, or financial institution.

For refunds that are required under applicable law because an order cannot be shipped as promised, StampifyPro will process the refund within the timeframe required by applicable law. The FTC's Mail, Internet, or Telephone Order Merchandise Rule includes specific requirements for prompt refunds when a seller cannot fulfill an order within the applicable shipping timeframe.

For other approved refunds, please allow approximately 5–10 business days for the refund to appear after it has been processed, depending on your payment provider.

16. Shipping Charges on Refunds

Where a refund is approved because an order is defective, incorrect, damaged, or otherwise qualifies for a remedy under applicable law, the treatment of shipping charges will depend on the circumstances of the order and applicable law.

For customer-requested cancellations, incorrect addresses, refused deliveries, or other situations caused by the customer, shipping and other non-recoverable costs may not be refundable where permitted by law.

17. Payment Disputes and Chargebacks

If you experience a problem with your order, we encourage you to contact us first so that we can attempt to resolve the issue directly.

Our support team will make reasonable efforts to investigate legitimate concerns.

If a payment dispute or chargeback is initiated, StampifyPro may provide relevant transaction documentation to the payment processor or financial institution, including:

  • Order confirmation
  • Customer communications
  • Production records
  • Design approvals
  • Shipping records
  • Tracking information
  • Delivery confirmation
  • Other relevant transaction information

Nothing in this section limits any rights or protections available to customers under applicable law.

18. Consumer Rights

This Return & Refund Policy describes StampifyPro's standard policies and procedures.

It is not intended to waive, restrict, or exclude any consumer rights, warranties, guarantees, or remedies that cannot legally be waived, restricted, or excluded under applicable federal, state, or local law.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.

19. Contact Us

If you have questions about returns, refunds, cancellations, damaged products, defective products, or your order, please contact us:

Primary Emails:

stampifypro.cs@gmail.com
support@stampifypro.com

Alternative Email:
stampifypro@gmail.com

Website:
https://stampifypro.com

We aim to respond to customer inquiries within 1–2 business days.

20. Policy Updates

StampifyPro LLC reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will become effective when the revised policy is published on this page.

The “Last Updated” date will be updated whenever material changes are made.